Frequently Asked Questions
We have compiled a wide range of frequently asked questions and their answers below to make your experience with Colesdale as smooth and seamless as possible.
The Endeavon range is meticulously crafted to provide your racehorse with that extra edge they need to outperform the competition.
Furthermore, our horse care products are designed to support more than just the well-being of horses. They also ensure that your working animals and pets are in optimum condition.
The Royal Kerckhaert Horseshoe Range is trusted by farriers and horse owners worldwide.
In the world of horseshoes, few names resonate as strongly as Royal Kerckhaert. With a rich history spanning several generations, this esteemed company has earned its place as a trusted manufacturer and supplier of horseshoes, trusted by farriers and horse owners worldwide.
Currently, we offer a wide range of horseshoe families from Royal Kerckhaert. Each family is uniquely designed with specific features and functions in mind, providing optimal support and comfort for your horses.
We are committed to providing the South African equestrian industry with premium and trusted products, and our extensive selection of Kerckhaert horseshoes and tools reflects that commitment.
In 2010 Royal Kerckhaert introduced Liberty horseshoe nails, innovative, uncompromising horseshoe nails, designed and made by Kerckhaert, from start to finish.
Liberty horseshoe nails are a perfect fit in Royal Kerckhaert horseshoes and have many improvements compared to traditionally made horseshoe nails.
Liberty horseshoe nails are made to benefit the horse, farrier and horse owner. They are technically advanced and made from a durable steel core that easily lasts 8-10 weeks.
There are many factors to consider when choosing what kind of horseshoe to procure. Luckily we have unpacked this all in one of our informative blogs.
Read our Colesdale’s blog that unpacks the different families of horseshoes by Kerckhaert
The measurements of Horseshoes are based on the length and width of a horse’s hoof. Measuring these lets you determine which size is the correct fit for your equine friend. Once you have done this, you can refer to the sizing chart on this Kerckhaert page to determine what size you need.
Keep an eye out for our blog that will unpack the ins and outs on how to measure a horse’s hoof and select a size.
At Colesdale, we provide complimentary shipping within South Africa for all orders valued at R1500 or more.
Please note that the availability of stock determines the time it takes for dispatch. Orders are usually dispatched within three to five business days when stock is available in-store, once payment is received. You will receive delivery timings and updates from the respective courier company.
Weekend & Public Holidays
Orders placed on weekends and public holidays will be processed on the next working day. Certain products may have different lead times, this will be indicated on the confirmation of your order.
While we make every effort to deliver your order on time as promised, unforeseen circumstances may arise that are beyond our control. Therefore, we cannot guarantee that all orders will be delivered within the specified time frame.
Once your order is packed and ready for shipment, we will provide you with tracking details so you can stay informed about the progress of your delivery.
We understand that sometimes a return is necessary, which is why we offer a 14-day return policy. This means that you have 14 days from the date of receiving your item to request a return.
To be eligible for a return, please ensure that the item is in its original condition, unworn or unused, with all tags intact, and in its original packaging. You will also need to provide the receipt or proof of purchase.
How to initiate a return
To initiate a return, please contact us at email@example.com. Kindly note that all returns should be sent to the following address: Colesdale Returns, Jb Mcintosh Drive, Summerveld, Durban, KwaZulu-Natal 3610, ZA
Upon acceptance of your return request, we will provide you with a return shipping label and instructions on how and where to send the package. Please note that we cannot accept items that are returned without prior authorisation.
If you have any questions or concerns regarding your return, feel free to reach out to us at firstname.lastname@example.org.
All our products, including Royal Kerckhaert horseshoes, Liberty Nails and Endeavon Equine Care can be bought directly from our online store, you can request a quote and delivery options, or visit our shop in Summerveld and collect your products.
Have More Questions?
Do you have a question in mind that is not answered in our FAQs? Please don’t hesitate to contact us and we will do our best to assist.